What certifications do your products have? Are they suitable for sale in the US and European markets?

Yes. The whole machine has passed CE, FCC, and ROHS quality testing and is certified. The power supply has passed CCC, CE, FCC, UL, and ROHS safety testing and is also certified.

How long does shipping take?

United States / Canada / UK / Europe: 3–14 business days. Australia / New Zealand: 5–14 business days. Asia and others: 5–20 business days. Note: Shipping times may vary during holidays or due to customs delays.

How much does shipping cost?

We offer free shipping on most orders! If shipping costs to your location significantly exceed our shipping subsidy, we reserve the right to cancel your order and issue a full refund. You will be notified promptly if your order falls under this condition.

How can I track my order?

Once your order ships, you'll get an email with your tracking number.

What types of cleaning solutions do you offer?

Puruikai Official Store specializes in innovative cleaning solutions, primarily focusing on advanced robotic window cleaners with AI path planning and edge detection technology.

How do robotic window cleaners work?

They navigate and clean windows autonomously using AI-based path planning and edge detection to ensure safe and efficient operation.

What are the benefits of using a robotic window cleaner?

Time-saving, safer than using ladders, and delivers consistent cleaning. Automation can reduce manual work by up to 80%.

Are your window cleaning robots certified for quality and safety?

Yes, all models comply with CE, FCC, ROHS, and other relevant standards for safety and quality.

What should I do if my robotic window cleaner is defective or damaged?

Inspect your order upon receipt and contact us immediately. We will evaluate the issue and offer a solution.

Can I exchange my robotic window cleaner for a different one?

Please return the current item and make a new purchase once the return is accepted.

What’s your advantage in producing smart window cleaners?

We are an ISO9001 certified factory with R&D capability, fast delivery, small MOQ, and full CE, RoHS, FCC certifications.

Can you do OEM robotic window cleaners?

Yes, OEM orders with custom logos are welcome.

What cleaning robots are available?

We offer window cleaning robots and floor cleaning robots (wet dry vacuum cleaners).

What’s the advantage of a window cleaning robot with spray?

It features ultrasonic water spray for even misting without removing the device. Manual spraying is inconvenient and less efficient.

Will the window cleaning robot work on curved glass?

No. It works on smooth, vertical surfaces like windows, mirrors, shower stalls, and tiles.

Are your window cleaner robots equipped with remote control?

Yes, they can be controlled via infrared remote or smartphone app.

Is the glass cleaning robot noisy? What is the noise level?

It operates quietly at around 65–70dB, allowing you to carry on with your day without disruption.

What prevents the window cleaner robot from falling?

It uses powerful suction, a built-in UPS for power failure, and a safety rope with carabiner to prevent falls.

Can the window cleaning robot clean frameless glass?

Yes. Square models detect edges for frameless glass. Oval models are best for framed windows.

Do I need to wet the window before cleaning?

No. Lightly moisten the microfiber cloths; over-wetting can prevent suction.

Do I need to buy cleaning solution?

Not necessary. Clean water is usually sufficient. For very dirty windows, a mild solution may help.

How to clean windows thoroughly?

Use three pads: one for dust removal, one for wet cleaning, and one for drying for optimal results.

Warranty for Puruikai Window Cleaner Robot

The majority of our products are covered by a 2-year warranty. Before shipping, every unit undergoes strict double inspection to ensure stable performance and reliable quality.

If you experience any issues while using a product purchased from the PuRuiKai Online Store, please contact us immediately. Our support team will provide technical assistance and offer a solution in most cases.

What the Warranty Covers

Manufacturing defects in materials or workmanship

Motor issues, suction problems, or control system malfunctions not caused by external damage

Battery or power-related failures due to non-human causes

Accessories included in the package that fail under normal use

Software or firmware malfunctions that affect normal operation

What the Warranty Does Not Cover

Damage caused by improper use, drops, or impacts

Water damage resulting from operating the robot in unsuitable environments

Unauthorized disassembly, modification, or repairs

Normal wear and tear (cleaning pads, consumables, scratches, etc.)

Damage caused by non-original power cables or accessories

Faults caused by using the robot on surfaces outside the recommended scope

Warranty Support Process

Provide your order number and a brief description of the issue

Send photos or videos so our team can diagnose the problem quickly

Our technical team will offer:

Remote troubleshooting

Replacement of defective parts

Or a product replacement if the issue cannot be resolved

In rare cases requiring return shipping, we will guide you through the return procedure

After-Sales Commitment

Fast, friendly, and professional communication

Technical support offered within 24–48 hours on business days

Solutions that prioritize your convenience and satisfaction

Puruikai is committed to ensuring every customer receives reliable products and dependable after-sales service. If you need help, our team is always here for you.

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Warranty for Puruikai Window Cleaner Robot